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Executive Assistant

Job Summary

The purpose of this position is to provide complex administrative and project support to the President, CEO and Executive Team; and provide office support for the Campos Inc business ensuring that basic operational functions are completed accurately and on time in a professional manner.

Establishes relationships with clients, vendors, and internal field and fulfillment team. Supports all team members as needed including social media, marketing and public relations efforts for Campos Inc.

Desired Job Outcome

Office tasks are completed that enable the business to meet internal and client deadlines.

Job Duties – Executive Team

1. Assist with maintaining calendar and setting appointments for Executive Team.
2. Responsible for entering timesheet data supplied by Executive Team into the company system.
3. Responsible for reconciling receipts and entering expense report data into the company system.
4. Research and book all travel needs for team members for company events and client projects.
5. Process all event registration requests for team members and update as needed on outlook calendars.
6. Enter client and prospect data into the company systems (Sugar & CMS).
7. Prepare and execute contracts, NDAs, and any other necessary paperwork for team members.
8. Provide project support; type documents, enter data into excel spreadsheets, formatting documents, etc.

Job Duties-General Administration

1. Sort and deliver mail daily.
a. Scan and copy project checks and notify project manager
2. Meet and greet clients and visitors. Sign for and distribute deliveries.
3. Answer phones and direct calls appropriately.
4. Manage and communicate maintenance requests.
5. Register all staff for events and conferences as requested. 
6. Track and submit membership renewals as needed.
7. Create, maintain and organize filing systems for office.
8. Responsible for managing supply inventory for research services and operations and ordering supplies for the entire company.
9. Prepare travel arrangements for all staff as needed.
10. Maintain accurate client database. Create and update client contact information.
11. Organize and maintain orderly, neat common office spaces.
12. Develop and execute process for document and file maintenance through life of documents.
13. Prepares project contracts as needed.
14. Logistics coordination and management of timeline and costs to ensure that projects are completed profitably and within budget for executive team’s research projects.
15. Prepares and reviews project tracking reports with project team and submits invoice requests for processing. 
16. Provides marketing support including presentation preparation, proposal and report preparation, external communications, website content updates, etc.

Job Duties-Accounting/Financial/Reporting

1. Track online payments and submit for data entry.
2. Submit credit card payments via phone as needed.
3. Enter all accounts payable into QuickBooks.
4. Support credit card account reconciliation.
5. Support preparation of weekly/monthly/quarterly reports for management team.
a. Enter data for dashboard reports as needed
6. Scanned checks from clients and notify the proper team member of payment receipt.
7. Back-up responsibility for Director of Operations duties when out of office (petty cash, bank deposits, etc.).

Job Duties-Project Support

1. Format proposals, reports, research stimulus materials, presentations.
2. Enter data to support all research studies.
3. Conduct secondary research.
4. Print and bind materials for distribution.

Job Duties-Other

1. Be back-up for the Director of Operations, helping with solving issues, reporting issues.
2. Plans and executes internal office celebrations and meetings.
3. Performs all other duties as requested.
Interpersonal Skills, Knowledge, Abilities

Education: Associates Degree or higher from an accredited college or university.

Experience: 2+ years of experience working as an Administrative or Office Assistant.
Demonstrated proficiency with appropriate software (Word, PowerPoint, Excel, Access); previous project/client management experience and/or experience in market research customer/client service experience a plus; commitment to professional development and teambuilding

Skills & Attributes required:

Personal and professional track record that demonstrates a commitment to the mission of Campos Inc; excellent typing, proofreading and attention to detail skills required; analytical and problem solving skills; strong organizational and project management skills; effectively demonstrate clear and concise verbal and written communication skills and anticipatory thinking; strong interpersonal skills; proven customer/client service skills; proficient utilization of Windows 7 and Microsoft Office 2010 (Word, Excel, Access & PowerPoint); knowledge of QuickBooks a plus; initiative, ability to work independently; ability to prioritize and multi-task; creativity, business savvy abilities, strong interpersonal skills, self-reliant, driven, good problem solver, results oriented. Ability to effectively manage the President’s schedule/work load, provide administrative follow up and act as gatekeeper.

Send cover letter and resume with "Executive Assistant" in the email subject line to hr@campos.com, or fax to 412-471-8497. Please indicate salary requirements in your cover letter.

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Part-time Market Research Call Center Leader

The Call Center Leader at Campos Inc coordinates and oversees the efforts of the Call Center interviewing team during a shift to insure efficiency and productivity in completing fieldwork for market research studies.

Leadership is by example meaning that the supervisor will take responsibility for moving the data collection effort forward by providing insight to the interviewing experience and using this insight to manage project quotas, validate interviewer results, work as an interviewer and identify alternative sampling sources when needed.

It is essential that leaders possess the ability to listen, quickly build rapport, and evaluate the respondent’s appropriateness for a research study.

An emphasis of the Leader’s role is quality control – they are responsible for ensuring that the recruitment team adheres to project specifications as well as guidelines set by project managers during the data collection process.

Leaders complete project work as describe and also provide support within the department in whatever capacity is needed.

Shift: Predominantly evenings and weekends

Experience Preferred: 
• Proficient computer use to include working knowledge of Microsoft Office applications including Outlook, Excel, Word, Access.
• 3-6 months Call Center interviewing to include market research recruitment and data collection

Attributes preferred: 
• Proven leader with ability to positively impact productivity and morale. 
• Organized, creative thinker with excellent reading, comprehension and communication skills. 
• Quick learner who can effectively deal with ambiguous, sometimes conflicting priorities or information and can resolve associated issues.

On-the-job training: 
• Project Leadership, 
• Intra-departmental Cross-training, 
• Internal Processes/Procedures/Task Completion

To Apply:
Send cover letter and resume with Call Center Leader in the email subject line to hr@campos.com, or fax to 412-471-8497. Please indicate salary requirements in your cover letter.

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Call Center Interviewer

Job Summary

Call Center Interviewers are the voice of Campos Inc recruitment. The Call Center Interviewers are responsible for filling recruitment quotas with high quality respondents for every research study. The Call Center Interviewer’s ability to listen, build rapport, and evaluate the respondent’s appropriateness for a research study is essential. The Call Center Interviewer’s primary responsibilities are to:

  • Obtain and record accurate, truthful information
  • Provide qualified and articulate respondents for every research project

Desired Job Outcome

Professional, accurate Qualitative Research recruitment and Quantitative data collection services for all Campos Inc research

Job Duties

  • Completely understand all processes pertaining to recruitment and properly use tools to collect, record, and track accurate data.
  • Telephone potential respondents to screen for participation in Campos Inc research (e.g.  focus group/in-person discussion or for inclusion in a telephone survey).
  • Follow screening and data collection criteria to productively administer market research surveys and to fill set quotas.
  • Listen carefully to determine respondent credibility and assess the value of their inclusion in a given study.
  • Accurately track contact results on paper and electronically.
  • Achieve and maintain project recruitment goals set by project managers and supervisors.
  • Conduct off-site intercept recruitment/interviews when necessary.
  • Support all Campos Inc initiatives including the promotion and growth of VO!CE of the Region.

Skills, Knowledge, Abilities

Education:                   Current High School Student or Graduate (minimal)

Experience/Skills:       None required, but previous telephone experience is a plus. MS Word, Outlook, Excel

Additional exp:           None required.

Attributes preferred:  Ability to speak very clearly and to write legibly, quick thinker, active listener, persuasive, easy conversationalist, strong comprehension and communications skills, high energy, team player

On-the-job training:    Telephone Etiquette, Market Research Interviewing Processes and Procedures

Immediate openings to fill day and evening shifts as a Call Center Interviewer at our convenient downtown location. ABSOLUTELY NO SALES CALLS.

Click this link http://www.campos.com/application.asp or copy and paste it into your browser to fill out our online application.

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CAMPOS Market Research Pittsburgh

Part-time Client Service Assistant

Job Summary

The Client Service Assistant is the face of the Campos Inc facility in that they become the point of contact for Campos Inc clients and facility visitors who seek information or assistance during their visit.

The CSA position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the CSA will interact with guests from varied backgrounds and walks of life, and therefore an amicable personality is a must for a successful CSA.

A CSA must be flexible and accommodating; they have to be knowledgeable about the facility and its amenities. A CSA must know what the facility can offer to our clients in any number of special circumstances and be able to make recommendations based on their needs.

The CSA’s primary responsibilities are to:

  1. Professionally provide information and special services to enhance guests' visits
  2. Graciously accommodate the needs of clients and facility guests

Desired Job Outcome

Create an experience that ensures clients and respondents will share positive word of mouth about Campos Inc with colleagues and friends, who in turn will bring repeat business and participation to Campos Inc.

Job Duties

  • Greeting guests, welcoming them to our facility, and assisting them throughout their stay.
  • Clearly communicating with facility guests to provide all of the information they need to make the most of their visit.
  • Projecting professional, pleasant image - ALWAYS
  • Preparing facility for session execution prior to guest arrival
  • Being readily available to cater to guest needs
  • Receiving guests as they arrive at the facility
  • Directing guests to the appropriate areas
  • Performing tasks invariably related to internal facility functions (i.e. Operate A/V equipment, food service, etc.)
  • Acting as on-site liaison between project managers and research clients
  • Working closely with project managers to provide clear, concise reports - during  and after study facilitation - and obtain broad exposure to the qualitative market research process
  • Completing necessary paperwork
  • Resetting facility after session completion
  • Working as call center interviewer to supplement hours
  • Supporting all Campos Inc initiatives including the promotion and growth of VO!CE of the Region.

Skills, Knowledge, Abilities

Education/Experience:       Some college and/or previous customer service experience necessary

Necessary Skills:       

  • Strong verbal communication skills are essential.
  • Amicable personality
  • Strong interpersonal skills
  • Effective problem solving capabilities
  • Professional appearance
  • Highly organized and detail oriented
  • Active listener, persuasive
  • MS Word, Excel, Access, Publisher, Outlook

Additional experience:      Prior experience in the hospitality field is a plus

Attributes preferred:      Easy conversationalist, quick thinker, high energy, team player

On-the-job training:           Hosting Etiquette, On-site Equipment Operation, Market Research Interviewing Processes and Procedures

To Apply

Click this link http://www.campos.com/application.asp or copy and paste it into your browser to fill out our online application.

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Campos Inc
216 Boulevard of the Allies, Pittsburgh PA 15222 | P 412-471-8484 | E info@campos.com
Certified Woman/Minority Owned Business

Campos Inc