Full-time Positions
Part-time Positions
Director, Client Services
Job Summary
This high profile and senior level role is a direct report to the CEO and is responsible for identifying, cultivating and establishing new client relationships that deliver revenue and profit to Campos Inc. Also responsible for maintaining and expanding existing client relationships through business development efforts. Identify new opportunities in terms of new products, sectors, strategic partnerships, etc.
- Leads the business development process and builds long-term strategic relationships with new and existing clients.
- Supports research proposal design that solves the clients’ business challenge by working directly with clients to determine scope (plan, approach, methods) and desired outcomes of projects. Offers insights for conclusions and recommendations based on research results that address the clients’ business objectives.
- Partners with marketing to achieve business development strategies and goals.
Desired Job Outcome
Campos Inc is the destination for primary market research in the region. Campos Inc operates profitably and meets revenue and margin goals. Clients recommend Campos Inc and we become a partner to their business.
Job Duties- Leadership and Management
- Develops and supports Campos Inc initiatives and prioritizes and makes decisions that align with the strategy and direction of the business. Assumes a leadership position for executing business development initiatives.
- Thinks “outside of the box” and challenges the status quo for continued growth.
- Stays current on trends and developments in business, marketing, and market research and can understand the implications and apply to the research business.
- Generates creative, original, exciting, and feasible new ideas for enhancing services offered to our clients.
- Exhibits ability to make quick decisions and effective course corrections in the best interest of both Campos Inc and the client.
- Possesses a sense of urgency and meets all deadlines. Manages time and administrative affairs efficiently.
- Written and verbal communications are clear and concise; communication is frequent to shape the business; meetings are well planned and managed and result in actionable next steps.
Job Duties- Client Services
- Participates in the development and implementation of Campos Inc business strategy.
- Identifies areas of business opportunity and growth with both current clients and targeted new prospects. Furthers business relationships with current clients and develops relationships with new clients. Delivers new business.
- Represents Campos Inc in all interactions and is an advocate for the company. Increase company exposure and obtain sales leads by participating in community and professional organizations and events, actively volunteers in the community and constantly seeks new business opportunities.
- Prepares for, conducts and supports all research capabilities and trend presentations and appropriate follow-up activities.
- Effectively tracks and reports on all business development activity and communicates to CEO.
- In partnership with Account Executive, ensures that Campos Inc is meeting and exceeding client expectations in all research services engagements and communications.
- Interfaces with clients on scope definition, scope changes, and potential follow-on work and contributes to the preparation of persuasive written proposals.
- Supports research functions in a consultative role, offers insights for conclusions and recommendations that meet the clients’ business and marketing objectives, presents research findings to clients and advises on implementation.
- Takes initiative to address issues and recommends solutions.
- Manages multiple tasks and projects with tight deadlines; works smartly and quickly.
- Updates weekly status reports as required.
Job Duties- Other
- Other projects as assigned.
- Requires frequent local and region travel. National travel up to 20%. Attendance at early morning and evening networking events as needed.
Skills, Knowledge, Abilities
Education:
Bachelor’s degree in business or marketing
Advanced degree in business desired.
Skills:
Strong leadership skills including strategic thinking and proven ability to grow revenue. Customer/client focused in all activities. Accomplished problem solver; willing to take calculated risks. Strong organizational skills; must demonstrate clear and concise verbal and written communication skills and an ability to negotiate and influence. Presentation skills are a must. Possesses strong interpersonal skills. Understanding of market research and marketing concepts. Strong analytical abilities. Familiar with research methodologies; proven project management skills. Proficient in Microsoft Office applications.
Experience:
8+ years business experience. Experience in business development identifying and delivering new business required. Must have proven track record of developing business in the professional services industry.
Attributes preferred:
Passionate, creative, critical thinking ability, oral and written communications, proven problem solver, demonstrates aesthetic judgment, ability to plan/organize/direct/control, ability to multitask and establish priorities, ability to lead, manage, motivate, and influence people. Confident and driven. Self-motivated and goal oriented.
Send cover letter and resume to employment@campos.com with "Director Client Services" in the email subject line. Please indicate salary requirements in your cover letter. No telecommuting, No paid relocation available.
Call Center Interviewer
Job Summary
Call Center Interviewers are the voice of Campos Inc recruitment. The Call Center Interviewers are responsible for filling recruitment quotas with high quality respondents for every research study. The Call Center Interviewer’s ability to listen, build rapport, and evaluate the respondent’s appropriateness for a research study is essential. The Call Center Interviewer’s primary responsibilities are to:
- Obtain and record accurate, truthful information
- Provide qualified and articulate respondents for every research project
Desired Job Outcome
Professional, accurate Qualitative Research recruitment and Quantitative data collection services for all Campos Inc research
Job Duties
- Completely understand all processes pertaining to recruitment and properly use tools to collect, record, and track accurate data.
- Telephone potential respondents to screen for participation in Campos Inc research (e.g. focus group/in-person discussion or for inclusion in a telephone survey).
- Follow screening and data collection criteria to productively administer market research surveys and to fill set quotas.
- Listen carefully to determine respondent credibility and assess the value of their inclusion in a given study.
- Accurately track contact results on paper and electronically.
- Achieve and maintain project recruitment goals set by project managers and supervisors.
- Conduct off-site intercept recruitment/interviews when necessary.
- Support all Campos Inc initiatives including the promotion and growth of VO!CE of the Region.
Skills, Knowledge, Abilities
Education: Current High School Student or Graduate (minimal)
Experience/Skills: None required, but previous telephone experience is a plus. MS Word, Outlook, Excel
Additional exp: None required.
Attributes preferred: Ability to speak very clearly and to write legibly, quick thinker, active listener, persuasive, easy conversationalist, strong comprehension and communications skills, high energy, team player
On-the-job training: Telephone Etiquette, Market Research Interviewing Processes and Procedures
Immediate openings to fill day and evening shifts as a Call Center Interviewer at our convenient downtown location. ABSOLUTELY NO SALES CALLS.
Click this link http://www.campos.com/application.asp or copy and paste it into your browser to fill out our online application.
Client Service Assistant
Job Summary
The Client Service Assistant is the face of the Campos Inc facility in that they become the point of contact for Campos Inc clients and facility visitors who seek information or assistance during their visit.
The CSA position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the CSA will interact with guests from varied backgrounds and walks of life, and therefore an amicable personality is a must for a successful CSA.
A CSA must be flexible and accommodating; they have to be knowledgeable about the facility and its amenities. A CSA must know what the facility can offer to our clients in any number of special circumstances and be able to make recommendations based on their needs.
The CSA’s primary responsibilities are to:
- Professionally provide information and special services to enhance guests' visits
- Graciously accommodate the needs of clients and facility guests
Desired Job Outcome
Create an experience that ensures clients and respondents will share positive word of mouth about Campos Inc with colleagues and friends, who in turn will bring repeat business and participation to Campos Inc.
Job Duties
- Greeting guests, welcoming them to our facility, and assisting them throughout their stay.
- Clearly communicating with facility guests to provide all of the information they need to make the most of their visit.
- Projecting professional, pleasant image - ALWAYS
- Preparing facility for session execution prior to guest arrival
- Being readily available to cater to guest needs
- Receiving guests as they arrive at the facility
- Directing guests to the appropriate areas
- Performing tasks invariably related to internal facility functions (i.e. Operate A/V equipment, food service, etc.)
- Acting as on-site liaison between project managers and research clients
- Working closely with project managers to provide clear, concise reports - during and after study facilitation - and obtain broad exposure to the qualitative market research process
- Completing necessary paperwork
- Resetting facility after session completion
- Working as call center interviewer to supplement hours
- Supporting all Campos Inc initiatives including the promotion and growth of VO!CE of the Region.
Skills, Knowledge, Abilities
Education/Experience: Some college and/or previous customer service experience necessary
Necessary Skills:
- Strong verbal communication skills are essential.
- Amicable personality
- Strong interpersonal skills
- Effective problem solving capabilities
- Professional appearance
- Highly organized and detail oriented
- Active listener, persuasive
- MS Word, Excel, Access, Publisher, Outlook
Additional experience: Prior experience in the hospitality field is a plus
Attributes preferred: Easy conversationalist, quick thinker, high energy, team player
On-the-job training: Hosting Etiquette, On-site Equipment Operation, Market Research Interviewing Processes and Procedures
To Apply
Click this link http://www.campos.com/application.asp or copy and paste it into your browser to fill out our online application.
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